jabi Privacy Policy

Introduction

jabi places the highest importance on user privacy. This Privacy Policy ("Policy") provides a clear description of the information collected, stored, and processed about you when you use the jabi platform. By registering on the platform or using any of its services, you are considered to have agreed to the terms of this Policy.

This Policy applies together with jabi's Terms and Conditions. Reading both documents together will give you a complete understanding of your rights and responsibilities on the platform. If you disagree with any part of this Policy, you are advised to stop using the platform.

1 Types of Information Collected

jabi collects various types of information, coming mainly from two sources — what you provide directly and what is generated automatically when you use the platform.

1.1 Information Provided Directly

During registration and account management, you may be asked to provide the following information:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID or passport details (for identity verification)
• Payment information, such as bKash, Nagad, Rocket, or Upay account numbers
• Conversations with the support team via live chat or email

1.2 Automatically Collected Information

While browsing the platform, the following technical information may be logged automatically:

• IP address and device type
• Browser version and operating system
• Which pages were visited on the platform and for how long
• Information obtained from cookies and similar tracking technologies
• Referral source (which page you came from to reach jabi)

1.3 Transaction Information

Every deposit, withdrawal, bonus claim, and betting record is stored in the system. This information is used to ensure account security, detect financial irregularities, and implement responsible gaming policies.

2 Purpose of Using Information

jabi uses collected information only for specific and legitimate purposes. Those purposes are described in detail below:

1. Account creation and management: To complete new account registration and verify your identity.
2. Payment processing: To securely complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
3. Customer support: To understand and resolve your issues via 24/7 live chat and email.
4. Security and fraud prevention: To detect unauthorised access or suspicious activity on your account.
5. Responsible gaming: To monitor user playing patterns, identify risky behaviour, and provide assistance when needed.
6. Bonuses and promotional benefits: To accurately track bonuses and wagering conditions linked to your account.
7. Service improvement: To improve the technical quality of the platform and enhance the user experience.
8. Legal compliance: To comply with applicable laws and regulations.

3 Data Storage and Security

jabi applies industry-standard security measures to keep your personal information safe. All data transmission is carried out using SSL (Secure Sockets Layer) encryption technology, so that no third party can intercept or read your information.

3.1 Technical Security Measures

• SSL/TLS encryption on all connections
• Data stored on secure server infrastructure
• Regular security audits and vulnerability assessments
• Two-factor authentication available for account access
• Automatic alerts for suspicious login attempts

3.2 Data Retention Period

Information is retained for as long as your account is active and thereafter for a period determined by legal or regulatory requirements. Once the required period has passed, data is securely deleted or anonymised.

4 Sharing Information with Third Parties

jabi never sells your personal information to third parties. However, to operate services properly, it may be necessary to share information on a limited basis in certain specific situations:

4.1 Permitted Cases of Information Sharing

• Payment processors: The necessary transaction information is exchanged with bKash, Nagad, Rocket, Upay, and banks to process deposits and withdrawals.
• Technology providers: Trusted service providers who assist with the technical operation of the platform may receive limited information under strict confidentiality agreements.
• Legal obligations: Information may be provided in compliance with the law upon a court order or a valid request from an authority.
• Fraud prevention: Relevant information may be provided to the concerned authorities in investigations of financial crime or fraud.

4.2 Game Studios and Software Providers

Game studios that supply games on jabi, such as Pragmatic Play, PG Soft, JILI, or Evolution, follow their own privacy policies. They may receive only the technical information necessary for running the games — your personal identity or payment information is not shared with them.

5 Cookie Policy

The jabi platform uses cookies and similar technologies, which are small data files stored in your browser. These help make your visit more convenient and improve the functionality of the platform.

5.1 Use of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: To remember your language preferences, page settings, and playing history.
• Analytics cookies: To understand which parts of the platform are used most and to improve the service.

5.2 Cookie Control

You can limit or disable cookie collection by changing your browser settings. Please note, however, that disabling essential cookies may cause some important features of the platform to stop working properly.

6 User Rights

As a jabi user, you have certain important rights over your personal information:

6.1 Right to Access Information

You have the right to know what information is stored in your account. You can request this information by contacting the jabi support team.

6.2 Right to Correct Information

If there is incorrect or incomplete information in your profile, you can request that it be corrected. Relevant documents may need to be submitted for identity verification.

6.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

6.4 Right to Object to Data Processing

You may withdraw your consent at any time for marketing communications or optional processing. Please contact the support team to do so.

7 Protection of Minors

All jabi services are strictly for persons aged 21 and above. No information from minors is knowingly collected. Age is verified during account registration, and any gap found in this process is closed immediately.

If you are aware that a minor is using or attempting to use jabi's services, please inform our support team. Read our detailed guide on Responsible Gaming to learn more, where the steps for safe gaming are discussed.

8 External Links and Third-Party Sites

The jabi platform may sometimes provide information about game studios or payment services. These third parties have their own privacy policies, which are not under jabi's control. You are advised to read their own policies before using any third-party service.

9 Policy Changes

jabi reserves the right to change or update this Privacy Policy from time to time. If any significant changes are made, you will be informed via your registered email or a notification on the platform. Continuing to use the platform after an update means you are considered to have agreed to the new policy.

The current version of the policy will always be available on this page, and the date of the latest update will be shown at the top of the page. Visit our About Us page to learn more about us.

10 Contact

If you have any questions, comments, or requests about this Privacy Policy, please contact the jabi support team directly. Our team is ready to assist in both Bengali and English — 24 hours a day, 7 days a week.

For detailed questions about data protection, visit our FAQ section in general enquiries, where answers to common questions are compiled.