jabi Responsible Gaming —
Know Yourself, Set Your Limits
Enjoying entertainment is fine, but losing control is not. jabi believes every player should play with awareness — the right information and tools to protect yourself are always available.
Why Responsible Gaming Matters
Online betting and casino games are a legitimate form of entertainment — but when they go out of control, they can cause problems in personal, family and financial life. jabi always wants everyone on its platform to play with awareness, in moderation and for fun.
On this page you will find: age limit rules, tools for setting gaming limits, warning signs of problem gambling, how to self-exclude, and details on where to get help. Reading jabi's Terms and Conditions will give you a clearer understanding of the platform's full usage rules.
We believe information is the first step to protection. This guide should be read before you start playing and from time to time while playing.
If a minor in your household spends time online, keep parental controls active on your devices and keep your jabi account login details secure. If you have any concerns, you can find detailed information on account security in our FAQ section.
Tools to Keep Yourself Protected
Daily and weekly deposit limits
You can decide for yourself how much money to deposit each day or each week. Once a limit is set, it takes effect immediately. A request to increase a limit takes some time to come into effect.
Set a maximum loss limit
Set in advance how much money you are willing to lose over a specific period (day, week or month). Once the limit is reached, no more bets will be accepted for that period.
Temporary break (cooling-off)
Temporarily close your account for a few hours to a few weeks. You will not be able to log in during this time. The account reactivates on its own after the break.
Long-term self-exclusion
The account can be fully closed for a period of 6 months to 5 years. During this time it will not be possible to access it by any means, and there is no option to reactivate it before the period ends.
Session time limit
Set how long each login session will last. When the time is up, a reminder will be shown and you will be asked to choose to extend the session or log out.
Reality check reminder
At set intervals during play, a message will appear — a summary of how long you have been playing and how much you have won or lost in total. This helps you stay aware.
How to activate self-exclusion
If you feel that your gaming is out of control, contact jabi's 24/7 live chat or send an email to support. The support team speaks Bengali and will help you complete the self-exclusion process quickly.
Once self-exclusion is activated:
- You will not be able to log in to your account.
- No promotional emails or messages will be sent.
- Any withdrawable balance will be returned.
- The account will not be reopened before the set period ends.
Warning Signs of Problem Gambling
If you notice any of the following signs in yourself or someone you know, it is time to seek help.
- Placing more bets to recover lost money — repeatedly depositing in an attempt to "recover" losses.
- Spending more than the set budget on gaming and taking money away from the family's essential expenses.
- Hiding gambling from family or friends, or lying about how much you are gambling.
- Feeling restless, irritable or unable to concentrate when not betting or gaming.
- Playing with borrowed money and placing more bets to repay the debt.
- Playing for hours on end while neglecting work, studies or family responsibilities.
- Repeatedly trying to stop playing but failing to do so.
Where to Get Help
jabi live chat support
Contact jabi's live chat at any time. The support team is active in Bengali and English, 7 days a week, 24 hours a day. Requests to set limits or self-exclude can be made directly here.
Contact by email
In addition to live chat, support requests can also be sent by email. Requests related to responsible gaming are given priority. See our About Us page for the email address.
Family and close ones
Share your feelings with a family member or a trusted friend. Support from someone close is one of the most effective steps on the path to resolving a problem.
Professional advice
Problem gambling addiction is a health issue. Speak with a mental health specialist or counsellor. In Bangladesh, the National Institute of Mental Health and private counselling centres provide assistance in this regard.
Financial protection
Banks and mobile banking services (bKash, Nagad, Rocket) can be used to restrict transactions in specific categories. Speak with a financial adviser.
Build awareness
Read about the nature of gambling, how it works and what long-term effects it can have. Awareness is the best prevention.
jabi's Commitment
jabi is not just a betting platform — it is a responsible community. We believe gaming should be a source of entertainment, not stress. To that end, we are committed to ensuring the following:
- No one under the age of 21 will be allowed to create an account or play.
- An account will be restricted or closed at a player's request at any time — no questions asked.
- No promotional communication will be sent to a player who is under self-exclusion.
- If signs of risky behaviour are noticed, our team will proactively reach out.
- Player privacy will be protected — see our Privacy Policy for more details.
- The support team is ready to answer all questions on responsible gaming.